All Systems Operational
Application (General Service)   ? Operational
Search   ? Operational
In-Product Contextual Help   ? Operational
Email Services   ? Operational
MindTouch Success Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2017

No incidents reported today.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - MindTouch Engineering has confirmed that no additional incidents have occurred and have taken steps to prevent this hardware failure from happening in the future.
Oct 17, 16:30 UTC
Update - An AWS hardware failure caused a kernel instability in the MindTouch cloud architecture for some clients. The MindTouch Ops team needed to restart the kernel to restore stability to the application servers. The Ops Team is investigating a solution to prevent such a hardware failure from interrupting the operation of the application servers. We will update this again once testing is finalized and the solution goes into production.
Oct 3, 20:36 UTC
Monitoring - MindTouch Engineering has verified that sites are now resolving appropriately and will continue to monitor.
Oct 2, 22:51 UTC
Investigating - MindTouch Engineering is investigating a network issue causing sites to resolve to an "oops page." We will update shortly.
Oct 2, 22:45 UTC
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.