Update - We are continuing to monitor for any further issues.
Jan 17, 16:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 16:59 UTC
Investigating - The MindTouch search cluster had a load issue and started returning 429's, and 500s. This occurred from 7:49 - 7:54 AM PT and caused search requests to fail in that time span.
Jan 17, 16:59 UTC
Application (General Service)   ? Operational
Search   ? Operational
In-Product Contextual Help   ? Operational
Email Services   ? Operational
MindTouch Success Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Postmortem - Read details
Jan 10, 01:05 UTC
Resolved - This incident has been resolved.
Jan 10, 00:03 UTC
Update - The issue has been resolved.
Jan 8, 20:41 UTC
Monitoring - MindTouch Engineering has identified the source of the slow load and addressed the issue. MindTouch sites will be returning to normal service shortly.

Please standby and let MindTouch Support know if your site continues to experience slowness or service degradation.
Jan 8, 18:19 UTC
Investigating - The MindTouch Engineering team is currently investigating reports of site slowness and are working to remedy the situation. Please standby for further updates.
Jan 8, 15:50 UTC
Jan 9, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.