All Systems Operational
Application (General Service) ? Operational
Search ? Operational
In-Product Contextual Help ? Operational
Email Services ? Operational
MindTouch Success Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019
Resolved - Incident Report Performance Issues
Service Disruption 2019-05-23

Customer Business Impact:
From approximately 2019-05-23 16:15:00 UTC until 2019-05-23 16:37:00 UTC all MindTouch sites experienced a significant service disruption.

Problem Summary:
An unidentified error when entering parameters into our release script caused servers to be terminated unexpectedly.

Root Cause:
MindTouch weekly release process begins with the initiation of a pre-release script. This script prompts us for data that will be deployed to our production environments. While running the script, an incorrect input was accepted by the script as a valid release date/branch name.

As a result, release_20190516 application servers were not available to handle service requests and service was interrupted.

Corrective Actions:
The root cause in this instance was an original error type that had not been encountered previously. We have scheduled an update to the build and deployment scripts that will scan and identify errors of this nature going forward prior to build initiation.
May 24, 16:35 UTC
Monitoring - MindTouch sites are coming back online. The MindTouch Engineering team will continue to monitor the status of the sites.
May 23, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
May 23, 16:36 UTC
Investigating - The MindTouch Engineering team is investigating reports of site unavailability.
May 23, 16:23 UTC
May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.